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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-119
Trunk group exception table
Login ID of the agent reporting audio difficulty.
This is a cumulative item.
Malicious call trace exception table
Login ID of the agent initiating a malicious call trace.
This is a cumulative item.
LOGIN 2
Database tables 2
The LOGIN item appears in the following database tables:
Agent login/logout tables
Time at which the agent logged into this extension and split/skill with the
given login ID. This field is a standard UNIX time field; that is, the time is
stored as the number of seconds since January 1, 1970.
LOGONSKILL
(real-time)
2
Database tables 2
The LOGONSKILL (real-time) item appears in the following database
tables:
Agent tables
The first split/skill the agent logged in with. Requires a Generic 3 switch
with EAS.
This is a status item.