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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-82
GNAGINRING
(real-time)
2
Database tables 2
The GNAGINRING item appears in the following database tables:
Split/skill tables
The number of greatest need agents logged into the split/skill who
currently have ACD calls.
This is a real-time item.
GNAVAILABLE
(real-time)
2
Database tables 2
The GNAVAILABLE item appears in the following database tables:
Split/skill tables
The number of greatest need agents logged into the split/skill who are
available in the split/skill.
This is a real-time item.
GNINACW
(real-time)
2
Database tables 2
The GNINACW item appears in the following database tables:
Split/skill tables
The number of greatest need agents logged into the split/skill who are in
after call work (ACW) for ACD calls to the split/skill. This includes agents
on ACWIN/ACWOUT calls, as well as agents who are in after call work
not associated with an ACD call. Available on the R6 ECS and later.
This is a real-time item.