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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-169
Agent tables
This is an index item.
The split number to which the EXTENSION is assigned to or the skill
number that the agent logged into.
This is a row identifier item.
Trunk group tables
The split/skill to which this TKGRP terminates.
This is an administrative item.
Trunk tables
This is a real-time item.
The first split/skill number to which the call is currently queued or
split/skill for which the call was answered. SPLIT is blank (NULL) when
the trunk idles.
This is a status item.
Agent trace tables
The split number to which the EXTENSION is assigned or the skill
number the agent logged into.
Current day report tables
This is an index item.
Split/skill number for which data was collected.
Agent login/logout tables
This is an index item.
Split number to which the extension is assigned or skill number the agent
logged into.
Current day configuration tables
This is an index item.
Split/skill number for which data was collected
Agent exception tables
Split/skill in which the agent was doing work when the exception
occurred.
This is a cumulative item.
Split/skill exception table
Split/skill in which the exception occurred.
This is cumulative item.
Malicious call trace table
Split/skill of the agent reporting the malicious call.
This is a cumulative item.