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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-173
TAGINRING
(real-time)
2
Database tables 2
The TAGINRING item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who have ACD calls
ringing and who are not doing anything else. Available with Generic 3 and
newer switches with the EAS feature for top skills. However, "top"
database items are only significant for Generic 3 switches and the ECS
with EAS.
This is a status item.
TALKTIME 2
Database tables 2
The TALKTIME item appears in the following database tables:
Call record tables
Total talk time for the answering agent in this segment.
TAVAILABLE
(real-time)
2
Database tables 2
The TAVAILABLE item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are available in the
skill. Available with Generic 3 and newer switches with the EAS feature
for top skills. However, "top" database items are only significant for
Generic 3 switches and the ECS with EAS.
This is a status item.