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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-163
SETUPTIME 2
Database tables 2
The SETUPTIME item appears in the following database tables:
Trunk group tables
Amount of time from trunk seizure until OUTCALLS completed at the far
end. Available on Generic 3 switches.
This is a cumulative item.
SHORTCALLS 2
Database tables 2
The SHORTCALLS item appears in the following database tables:
Trunk group tables
The number of inbound and outbound calls that occupied a trunk in the
trunk group for less than 2 seconds and that did not queue to a split/skill,
forward to a split/skill, get answered by an agent, get a forced busy or
forced disconnect from the switch, or produce a trunk failure or
maintenance busy. Note that SHORTCALLS includes both inbound and
outbound calls. Therefore, OTHERCALLS and O_OTHERCALLS may
each include some SHORTCALLS.
This is a cumulative item.
Trunk tables
The number of inbound and outbound calls that occupied a trunk for less
than 2 seconds and that did not queue to a split/skill, forward to a
split/skill, get answered by an agent, get a forced busy or forced
disconnect from the switch, or produce a trunk failure or maintenance
busy. Note that SHORTCALLS includes both inbound and outbound
calls. Therefore, OTHERCALLS and O_OTHERCALLS may each include
some SHORTCALLS.
This is a cumulative item.