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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-97
I_AUXOUTTIME 2
Database tables 2
The I_AUXOUTTIME item appears in the following database tables:
Agent tables
The time during the collection interval that the agent was in AUX work,
AVAILABLE, or, for Generic 3 switches, including time when an ACD or
AUXIN/AUXOUT call on hold and on outbound extension calls. In the
cases where the agent was in AUX work, AVAILABLE or had an
AUXIN/AUXOUT call on hold, the AUXOUT time and calls are recorded
for the SPLIT that is the OLDEST_LOGON. In cases where the agent
had an ACD call on hold, SPLIT is the split or skill associated with the last
ACD call put on hold. I_AUXOUTTIME includes I_ACDAUX_OUTTIME,
but does not include time calls spent on hold.
Split/Skill tables
The time during the collection interval that POSITIONS were in AUX
work, AVAILABLE, or, for Generic 3 switches, including time when an
ACD or AUXIN/AUXOUT call on hold and on outbound extension calls. In
the cases where the agent was in AUX work, AVAILABLE or had an
AUXIN/AUXOUT call on hold. This does not include time outbound
extension calls spent on hold.
This is a cumulative item.
I_AUXTIME 2
Database tables 2
The I_AUXTIME item appears in the following database tables:
Split/Skill tables
The time during the collection interval that POSITIONS were in AUX in
this split/skill. I_AUXTIME = I_AUXTIME0 + I_AUXTIME1 + I_AUXTIME2
+ I_AUXTIME3 + I_AUXTIME4 + I_AUXTIME5 + I_AUXTIME6 +
I_AUXTIME7 + I_AUXTIME8 + I_AUXTIME9 I_AUXTIME includes
I_AUXTIME0, I_AUXTIME1-9, I_AUXINTIME, I_AUXOUTTIME, and
I_TAUXTIME.
This is a cumulative item.
Agent tables
The time the agent spent in AUX work in SPLIT. When an agent is in AUX
work in multiple splits/skills, this time is recorded in each split or skill in
which the agent is in AUX. I_AUXTIME includes I_AUXINTIME and
I_AUXOUTTIME.
This is a cumulative item.