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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-137
Agent tables
The current number of calls for any split/skill on hold at the agent’s
station. ONHOLD includes ACDONHOLD. For Generic 3 switches,
ONHOLD includes all calls.
This is a status item.
ORIGHOLDTIME 2
Database tables 2
The ORIGHOLDTIME item appears in the following database tables:
Call record tables
The total time the call was put on hold by the originating agent. Requires
the
DEFINITY
ECS R6 and later.
ORIGIN (real-
time)
2
Database tables 2
The ORIGIN (real-time) item appears in the following database tables:
Agent tables
The outbound call origination for the call the agent is currently talking on
for any split/skill. Valid values for ORIGIN are blank, PHONE, and
KEYBOARD (adjunct-dialed).
This is a status item.
ORIGLOCID 2
Database tables 2
The ORIGLOCID item appears in the following database tables:
Call record tables
The location ID of the agent originating the call.