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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
General information 2-5
Historical Database
Items 2
Historical vector database items apply to the Intrahour Vector (hvector),
Daily Vector (dvector), Weekly Vector (wvector), and Monthly Vector
(mvector) tables, except as noted. The historical indexes are
ROW_DATE and VECTOR.
VDN database
items
2
Overview 2
The VDN Database Item descriptions apply to real-time and historical
items. VDN database items are available only if the vectoring feature has
been purchased and authorized for you to use.
Real Time Database
Items 2
Real-Time VDN database items apply to the Current Interval VDN (cvdn)
and Previous Interval VDN (pvdn) tables. The real-time indexes are ACD,
VDN, and VECTOR.
Historical Database
Items 2
Historical VDN database items apply to the Intrahour VDN (hvdn), Daily
VDN (dvdn), Weekly VDN (wvdn), and Monthly VDN (mvdn) tables,
except as noted. The historical indexes are ROW_DATE and VDN.
Call work codes
database items
2
Overview 2
The Call Work Codes database item descriptions apply to real-time and
historical items. Call work codes are only available with Generic 3 and
later switches.
Real time database
items 2
Real-Time call work codes apply to the Current Interval CWC (ccwc) and
Previous Interval (pcwc) tables. The real-time indexes are ACD and
CWC.
Historical database
items 2
Historical call work codes database items apply to the Intrahour Call
Work Codes (hcwc), Daily Call Work Codes (dcwc), Weekly Call Work
Codes (wcwc), and Monthly Call Work Codes (mcwc) tables, except as
noted. The indexes are ROW_DATE and CWC.