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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-109
Trunk tables
This indicates whether or not data is complete for this collection interval.
Data is incomplete whenever the link goes down and whenever tracking
is aborted for calls, due to trunk failures, the trunk going maintenance
busy with a call active (Generic 3), protocol failures with data collection
active, or when split/skill or VDN call profile is changed with data
collection active. The value for interval tables indicates whether data is
incomplete for the interval (0 = N0, 1 = YES). The value in the daily,
weekly, and monthly tables indicates the number of incomplete intervals
in the day, week, or month. Changing split/skill or VDN call profile data
while data collection is active only affects the respective split/skill or VDN
data.
This is a cumulative item.
Vector tables
This indicates whether or not data is complete for this collection interval.
Data is incomplete whenever the link goes down and whenever tracking
is aborted for calls due to trunk failures, the trunk going maintenance
busy with a call active (Generic 3 and the ECS), protocol failures with
data collection active, or when split/skill or VDN call profile is changed
with data collection active. The value for interval tables indicates whether
data is incomplete for the interval (0 = N0, 1 = YES). The value in the
daily, weekly, and monthly tables indicates the number of incomplete
intervals in the day, week, or month.
This is a cumulative item.
VDN tables
Indicates whether or not data is complete for this collection interval. Data
is incomplete whenever the link goes down and whenever tracking is
aborted for calls, due to trunk failures, the trunk going maintenance busy
with a call active (Generic 3 and the ECS), protocol failures with data
collection active, or when the split/skill or VDN call profile is changed with
data collection active. The value for interval tables indicates whether data
is incomplete for the interval (0 = NO, 1 = YES). The value in the daily,
weekly, and monthly tables indicates the number of incomplete intervals
in the day, week, or month.
This is a cumulative item.