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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-154
R2OTHER
(real-time)
2
Database tables 2
The R2OTHER item appears in the following database tables:
Split/skill tables
The number of reserve2 agents in the OTHER work state for this skill (0-
999). Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.
R2STAFFED
(real-time)
2
Database tables 2
The R2STAFFED item appears in the following database tables:
Split/skill tables
The number of agents staffing this skill as reserve2 (0-999). Requires a
DEFINITY ECS R6 or later with EAS.
This is a real-time item.
RAGOCC 2
Database tables 2
The RAGOCC item appears in the following database tables:
Current day report tables
Resulting maximum percentage of time that an agent will be on ACD
calls.
RAVGSPEED-
ANS
2
Database tables 2
The RAVGSPEEDANS item appears in the following database tables:
Current day report tables
Resulting average speed of answer in seconds for this type of call.