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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-40
BH_ACDCALLS 2
Database tables 2
The BH_ACDCALLS item appears in the following database tables:
Trunk group tables
The number of incoming calls carried by this trunk group during the busy
hour that were answered by an agent as split/skill or direct agent ACD
calls.
This is a busy hour item.
VDN tables
The number of ACDCALLS that were completed during the busy hour.
This is a busy hour item.
BH_ACDTIME 2
Database tables 2
The BH_ACDTIME item appears in the following database tables:
VDN tables
The talk time of ACDCALLS that were completed during the busy hour.
This is a busy hour item.
BH_ALLINUSE-
TIME
2
Database tables 2
The BH_ALLINUSETIME item appears in the following database tables:
Trunk group tables
The length of time during the busy hour that all trunks in the trunk group
were in use.
This is a busy hour item.