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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-179
VDN exception table
Limit, as a number of seconds, administered for timed exceptions types.
An occurrence is logged against the threshold when the VDN activity falls
outside of that limit.
This is a cumulative item.
Vector exception table
Limit, as a number of seconds, administered for timed exceptions types.
An occurrence is logged against the threshold when the vector activity
falls outside of that limit.
This is a cumulative item.
TINACW
(real-time)
2
Database tables 2
The TINACW item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are in after call work
for ACD calls to the skill. This includes top agents on ACWIN/ACWOUT
calls, as well as agents who are in after call work not associated with an
ACD call. Available on Generic 3 switches with the EAS feature for top
skills. However, "top" database items are only significant for Generic 3
switches and the ECS with EAS. TINACW includes TONACWIN and
TONACWOUT.
This is a status item.
TINAUX
(real-time)
2
Database tables 2
The TINAUX item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are in the AUX work
mode. This includes agents on AUXIN/AUXOUT calls. Available on
Generic 3 switches with the EAS feature for top skills. However, "top"
database items are only significant for Generic 3 switches and the ECS
with EAS. TINAUX includes TINAUX0, TINAUX1-9, TONACDAUXOUT,
TONAUXIN, and TONAUXOUT.
This is a status item.