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• Personal Call Manager User Guide
Personal Call Manager, a TAPI-based application, provides a graphical interface that allows
you to use your computer to manage your calls and address book, while still using your
telephone for voice communication.
• Interactive Voice Response Installation and Configuration Guide
Interactive Voice Response is an automated telephony application that prompts callers with a
combination of recorded menus and prompts, and real-time data from databases. Users enter
digits from their touch-tone key pad that directs the Interactive Voice Response application to
access databases and play information back to the caller.
Interactive Voice Response documents include the following:
• Media Processing Server Series COMMGR Reference Manual P0988083
• PeriView Reference Manual P0988083
• PeriReporter User’s Guide P0988093
• BCM-IVR Integration Supplement P0995957
Data Features
The Business Communications Manager offers the following data features as described and
configured in the Business Communications Manager 3.0 Programming Operations Guide:
• Integrated QoS Routing controls the router interface between the Business Communications
Manager system and the local area network, wide area network, and internet.
• DHCP (Dynamic Host Configuration Protocol) — Business Communications Manager 2.5
provides DHCP service to branch office clients. This service dynamically assigns IP addresses
to branch office PCs, so you do not manually assign an IP address to each PC. The Business
Communications Manager can also be set to use this application as a relay agent to an external
DHCP server on the network.
• DNS (Domain Name System) — Business Communications Manager 2.5 functions as both a
gateway to the internet and as a DNS proxy for your network. The DNS service allows clients
to enter a domain name, such as www.nortelnetworks.com, instead of an IP address when
using web browsers.
• IP Routing — Business Communications Manager 2.5 supports the following IP routing
protocols:
— static routing
— RIP (Routing Information Protocol)
— OSPF (Open Shortest Path First)
• IPX Routing — Business Communications Manager 2.5 supports the following IPX Routing
protocols in a NetWare environment:
— static routing
— RIP (Routing Information Protocol)
— SAP (Service Advertising Protocol)