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Installation and Maintenance Guide
Chapter 15
Troubleshooting
This chapter describes troubleshooting options to determine the cause of malfunctions or failure of
the Business Communications Manager hardware.
To analyze a Business Communications Manager problem, you must determine the cause of the
problem and if there is a damaged hardware component.
After you have corrected the problem, test the Business Communications Manager system to
confirm that the system is functioning correctly.
Hardware problems appear as any of the following:
• The operational LEDs on the Business Communications Manager base function tray, advanced
function tray (RAID upgrade) or the media bay modules do not display normal operational
status.
• Business Communications Manager system does not function at all.
• The emergency telephone does not function.
• ATA 2 does not function.
Danger: Electrical shock warning.
Disconnect the power cord, telephone cables and network cables before opening the
computer. Read and follow installation instructions carefully.
Warning: Protect the hardware components against damage from electrostatic discharge.
Always wear a ground wrist strap before you handle components. Always place the
components in static-free container.