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System Options 355
Installation and Maintenance Guide
Message Networking (requires keycode to add extra mailboxes) links the CallPilot system
with other voicemail systems and allows the exchange of voice messages between users at
different sites. CallPilot supports Digital networking using Voice Profile for Internet
Messaging (VPIM) standard, and Audio Messaging Interchange Specification (AMIS)
networking.
• CallPilot Desktop Messaging Software Install and Maintenance Guide
Desktop Message Networking (requires keycode) provides a multimedia messaging
application that works with an e-mail client to provide a single graphical user interface
CallPilot voice, fax, and text messages, as well as e-mail messages.
• DECT Installation and Maintenance Guide (region-specific)
The DECT radio-based system allows you to configure up to 32 cordless handsets that
communicate through radio base stations deployed around a site. The handsets can be
configured as stand-alone sets, or they can be twinned with stationary sets.
• IP Telephony Configuration Guide
— i2002 and i2004 IP telephones and the NetVision and NetVision Data telephones require a
combination of data and telephony settings to work with the Business Communications
Manager. These telephones can make or receive calls through either VoIP or PBX lines.
— Nortel Networks i2050 Software Phone turns your PC into a telephone interface which
provides standard telephony operating features such as Voice Mail, Caller ID, and
multiple telephone lines or line appearances. This application requires Windows 2000, a
full duplex sound card, and a computer-telephony headset. This document describes what
settings are required to use this application with the Business Communications Manager.
The i2050 Software Phone Installation Guide provides specific installation information.
— VoIP Gateway (requires keycode) converts the voice in a call into a packet format and
sends the call using an intranet trunk. With Business Communications Manager VoIP
Gateway, you can make calls over any intranet connected to the Business
Communications Manager system.
• LAN CTE Configuration Guide
— LAN CTE (introduced in 2.5 to replace TSP) (requires keycode) provides an interface
between a Personal Computer (PC), a telephone, and the Business Communications
Manager server that allows third-party software to function on personal computers on the
same network as the Business communication manager. This allows customized solutions
for such applications as hotel/motel packages or text messaging programs.
— TSP (version 2.0 systems only) (requires keycode) supplies the interface between the
Business Communications Manager system and Microsoft TAPI. This interface allows
you to use TAPI applications on the Business Communications Manager system.
• Multimedia Call Center Setup and Operation Guide and Multimedia Call Center Web
Developers Guide
Nortel Networks Multimedia Call Center (requires keycode) allows call agents and users to
interact through either or both a telephone connection and an IP connection. This allows the
conversation to occur over the voice connection or through text chatting. Further, this
application allows exchange and viewing of web pages, and allows the agent to show the client
screen captures.