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YourSite database application areas 69
YourSite database application areas
The YourSite database includes five application areas. You must set them up in the following order:
• Enterprise
You must browse to the Contact Center Management website and use YourSite=>Enterprise to set up
your site structure and specify enterprise settings, add sites, and add SX-200, SX-2000, and
Intelligent Queue media servers. You can add 3300 ICP media servers and Multimedia Contact
Center media servers in either YourSite=>Enterprise or in YourSite Explorer. You must add 5000 and
Axxess media servers in YourSite Explorer.
See “Enterprise setup” on page 69.
• Network Monitor
Depending on your telephone system, you browse to YourSite Explorer or the Contact Center
Management website under YourSite=>Network Monitor and specify the days and times during which
data alarms are active. For SX-200, SX-2000, and Intelligent Queue media servers you must
configure data alarms in YourSite=>Network Monitor. For 3300 ICP and Multimedia Contact Center
media servers you configure data alarms in either YourSite Explorer or YourSite=>Network Monitor.
Data alarms for the 5000 and Axxess must be configured in YourSite Explorer.
See “Network Monitor alarms” on page 104.
• Configuration
You must browse to the Contact Center Management website and use YourSite=>Configuration to set
up the YourSite database to mirror the information on the SX-200 or SX-2000 telephone system.
We recommend you set up the YourSite database to mirror the information on the 3300 ICP using
YourSite Explorer. However, you can optionally use the Contact Center Management website
(YourSite =>Configuration).
You must use YourSite Explorer to set up the YourSite database to mirror the information on the 5000
or Axxess telephone system.
See “YourSite database configuration” on page 106.
• Schedule
For the SX-200 and SX-2000 you must browse to the Contact Center Management website under
YourSite=>Schedule to create schedules that reflect the business hours of your operation. We
recommend you create schedules for the 3300 ICP in YourSite Explorer. You must create schedules
for the 5000 and Axxess in YourSite Explorer. You can apply the schedules to media servers, queues,
Network Monitors, wall signs, and Interactive Contact Center queue control.
See “Business hour schedules” on page 171.
• Security
You must browse to the Contact Center Management website and use YourSite=>Security to restrict
user access to specific areas of the Contact Center Management website.
See “Security roles” on page 172.
Enterprise setup
For all telephone system types, you set up your site structure in the Contact Center Management website
under YourSite Enterprise.
To set up your enterprise structure
1. Specify enterprise settings.
2. Add a site.
3. Add media servers to the site.
See “Adding media servers” on page 78