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140 Chapter 6 Configuration
Associating agents with agent groups (in the Contact Center Management
website)
To associate an agent with an agent group
1. In Contact Center Management, click YourSite=>Configuration.
2. On the Configuration menu, click Agent login=>Agent group.
3. Across from the agent group to which you want to associate agents, click Members.
The Edit agent group members window appears.
4. Under Available agent login IDs, select the check boxes of the members to be added to the group
and click Add selected>>.
5. Click Save.
Adding teams
After adding agent groups, you can add teams and associate agent groups to these teams.
If you have an SX-200 or SX-2000 telephone system, you must add teams in the Contact Center
Management website using YourSite=>Configuration. If you have a 3300 ICP, we recommend you add teams
in YourSite Explorer. If you have a 5000 or Axxess telephone system, you must add teams in YourSite
Explorer.
Adding teams (in YourSite Explorer)
1. In YourSite Explorer, in the left pane, click YourSite.
2. Under Devices, click Teams.
3. Click Add.
4. Type a Name and Reporting number for the team.
5. On the ribbon, click Save.
Associating agent groups to teams (in YourSite Explorer)
1. In YourSite Explorer, in the left pane, click YourSite.
2. Under Devices, click Teams.
3. Select a team from the list.
4. On the Membership tab, under Available members, select an agent group and click > to move the
agent group to the Selected members list.
5. On the ribbon, click Save.
Adding teams (in the Contact Center Management website)
1. In Contact Center Management, click YourSite=>Configuration.
2. On the Configuration menu, click Team.
3. Click Add.
4. Type a Name and Reporting number for the team.
5. If you want to add all agent groups to the team, select Automatically add all agent groups to this
team.
6. Click Save.
Associating agent groups to teams (in the Contact Center Management
website)
1. In Contact Center Management, click YourSite=>Configuration.
2. On the Configuration menu, click Team.
3. Across from the team to which you want to associate agent groups, click Members.
The Edit team members window appears.
4. Under Available agent groups, select the check boxes of the members you want to add to the team
and click Add selected >>.
5. Click Save.