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Adding media servers 81
10. After FTP port, type the FTP port number.
11. After FTP user name, type the FTP user name to gain access to OPS Manager.
12. After FTP password, type the FTP password to gain access to OPS Manager.
13. After Remote directory to data files, type the directory path where the data from the telephone
system is stored by OPS Manager.
14. Specify the data summary options.
See “Configuring data summary options for a 3300 ICP in YourSite Explorer” on page 81.
Configuring data summary options for a 3300 ICP in YourSite Explorer
To configure data summary options for a 3300 ICP in YourSite Explorer
1. Click the Data summary options tab.
2. If you want to use Trace reporting, enable the Inbound/Outbound/Make Busy Trace reporting
check box.
3. If your business operates around the clock, enable the This enterprise operates 24 hours a day
check box.
NOTE: If you do not enable the This enterprise operates 24 hours a day check box, but have
agents logged in to Contact Center Solutions applications overnight, you may experience problems
with shift-related statistics, such as agent shift monitor and Make Busy Reason codes. For example,
if logged in to Contact Center Client overnight with a Make Busy Reason code, when you change the
Make Busy Reason code the following day, Contact Center Client will display “Unknown Make Busy
code.” This can be remedied by logging out of the application and logging back in.
4. If you want to track outbound calls that were not answered, enable the Credit unanswered
outbound calls check box.
5. If you want to display when calls ring at agents’ extensions, enable the Monitor Agent Ringing state
check box.
6. After Digits dialed prefix, type the digits that must precede a telephone number to make an outbound
call.
7. After Digits dialed postfix, type the digits that must follow a telephone number to make an outbound
call.
8. After Maximum MiTAI monitors, specify the maximum number of MiTAI monitors.
9. Under Agent state timeout audit, after Clear line if agent Hold Time exceeds, select the number of
minutes or hours you are in a hold state before the telephone system clears the line.
10. After Clear line if agent primary Talk Time exceeds, select the number of minutes or hours you are
in a single state on the primary line (ACD line) before the system clears that line.
11. After Clear line if agent secondary Talk Time exceeds, select the number of minutes or hours you
are in a single state on the secondary line (Non ACD) before the system clears that line.
12. If you do not want to report on the secondary line (non-ACD and outbound calls), select the Ignore
agent secondary line activity check box.
13. After Change the agent state from Ringing to Idle after, select the number of minutes or hours after
which you want the agent state to change from Ringing to Idle.
14. Enable Reset MKB/DND time in realtime after call ends check box, if you want the MKB/DND time
to reset in real time when the call concludes.
15. Under ACD Options, to store ACD redundant events, select the File all ACD stream redundant
events check box.
16. If you do not consider ACD real-time sequence errors as record errors, select the Ignore ACD real-
time sequence errors as record errors check box.
17. Specify MiTAI options.
See“Configuring MiTAI options for a 3300 ICP in YourSite Explorer” on page 82.