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Setting up Contact Center Management on client computers 45
Performing the MSI procedure for the administrative installation
NOTE: See Installing the Prerequisite Software for a list of programs that must be installed on each computer
before you install Client Component Pack.
You must create a command for the administrative installation that is similar to the following example: msiexec
/a”\\Mitel Installations\Setup\Client Component Pack.msi” SSLSTATUS=0
ENTERPRISEIPADDRESS=10.1.4.12
To perform the MSI procedure for the silent installation
1. Click Start=>Run.
2. Type cmd.
The MS-DOS window opens.
3. Open the folder where the msi file is located.
4. Type MsiExec.exe /a.
5. Press the spacebar.
6. Drag the msi file from the folder where it is located to the MS-DOS window.
7. Press the spacebar.
8. Type SSLSTATUS=.
9. If the Enterprise Server uses a secure socket layer, type 1. If it does not, type 0.
10. Press the spacebar.
11. Type ENTERPRISEIPADDRESS=.
12. Type the Enterprise Server IP address or DNS name.
13. Press Enter.
The InstallShield Wizard opens.
14. Follow the instructions of the Wizard.
15. Ensure the file is saved to a network drive.
Running the silent installation
NOTE: Subsequent updates are done via the prairieFyre Updater Service.
To silently install Client Component Pack
1. Click Start=>Run.
2. Type “\\<path to administrative installation package>\Client Component Pack.msi” /qb
Contact Center Client and the prairieFyre Updater Service are installed.
Using Client Role Selector to select your Contact Center Client role
The Contact Center Management client installation includes the Client Role Selector. It is a wizard that helps
you select a Contact Center Client role based on the functions you perform. The roles are as follows:
• Supervisor is designed for supervisors and managers who monitor devices (for example agents and
queues) and schedule agents.
• Agent is designed for agents who monitor themselves and/or other agents and queues.
• Administrator is designed for employees who manage the Enterprise Server.
• Power user is designed for employees who may perform the functions of a supervisor, agent, and
administrator.
You can re-run Client Role Selector on a client computer at any time to change the components and
applications installed on the client computer.