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Using Contact Center PhoneSet Manager and Contact Center Softphone 367
Figure 14-3 Making a call
Making calls to your contacts
To make a call to an extension in your contact list
1. Click the arrow adjacent to the dial box and click the Contacts tab.
2. Select a contact in the list.
3. Click Dial.
Making calls using speed dial
To dial using speed dial
• Click Speed dial and select a name in the list.
Terminating calls
To terminate a call
• Click Hang up.
Forwarding and answering calls using Contact Center Phoneset
Manager
You can forward calls manually to pre-configured call forward destinations without having to speak to the
caller first. In addition, you can configure and enable call forwarding so the telephone system forwards calls to
other answer points when you are temporarily unavailable or away from the office. See “Configuring call
forward destinations” on page 364.
If a call is ringing on your extension and you click the Forward button, the call will be forwarded to the default
call forward destination configured in the telephone system. If you click the down arrow adjacent to the
Forward button, you can select an extension or phone number for call forwarding.
Forwarding calls
When a call is ringing on your extension, to forward the call using Contact Center PhoneSet Manager
1. Click Forward.
2. In the dial box, type an extension or phone number (preceded by a number you dial to access an
outside line). Otherwise, click the down arrow adjacent to the Forward button and select a contact.
3. Click Dial.