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86 Chapter 6 Configuration
Configuring Network Monitor settings for a 3300 ICP in the Contact
Center Management website
To configure Network Monitor settings in the Contact Center Management website
1. Click the Network Monitor tab.
2. After Alarm name, select an alarm.
3. If you must create or modify an alarm that will warn you if data is not being collected for this media
server, click Manage alarms and configure an alarm.
See “Configuring data alarms for media servers” on page 105.
4. Under Notify me during these business hours, after Schedule name, select a schedule that
reflects the hours of operation for the media server.
5. If you must create or modify a schedule for the media server, click Manage schedule and configure a
schedule.
See “Creating schedules” on page 171.
6. Click Save.
Adding an SX-200 ACD media server
To add an SX-200 ACD media server
1. In Contact Center Management, click YourSite=>Enterprise.
2. Click Add media server=>SX-200 ACD with Real-time.
NOTE: To distinguish between the various types of media for management and reporting purposes,
you must give each media server a unique name when setting up your site.
3. After Name, type the name of the media server.
4. After Site, select the site where the media server resides.
5. After This media server is installed on the computer you named, select the computer on which the
media server is installed.
NOTE: The Change the media server type for this media server list appears only after you have
saved the media server. It allows you to edit the media server type after the media server has been
added to the site.
6. After Country, select the country where the media server is located.
If you are setting up a node, select the country in which the node is located.
7. After Area, select the area where the media server is located.
If you are setting up a node, select the area in which the node is located.
8. After Minimum digits dialed, type the minimum number of digits dialed for a local call in your city.
9. After Maximum digits dialed, type the maximum number of digits dialed for a local call in your city.
10. After Apply license for, select the product to which you are applying a license.
For example, select Call Accounting if you are applying a Call Accounting license. If you are not
licensed for a product the check box for that product does not show. If you have no remaining
licenses, although the check box still shows, an error message indicates that all available licenses
have been used.
11. Specify the data collection settings.
See “Configuring data collection settings for an SX-200 ACD” on page 86.
Configuring data collection settings for an SX-200 ACD
To configure data collection settings for an SX-200 ACD
1. Click the Data collection tab.
2. If the media server streams ACD and SMDR data over RS-232, under Specify data collection
settings, click Com port. Otherwise, skip to step 4.
3. Accept the default ACD and SMDR settings for Com port, baud rate, data bits, parity bit, and stop bits.
Skip to step 7.
4. Click TCP.
5. Click IP address, or DNS, and type the IP address, or name, of the collection point.