Filter
Top Products
Management Console 55
Frequency and scope of configuration changes may be a suitable indicator in determining which recovery
model to use. If configuration changes are infrequent and point-in-time recovery is not critical, the Simple
recovery model may be sufficient. However, when using the Simple recovery model, we highly recommend
that SQL Server backups are performed after any significant configuration changes have been made to the
database.
Regardless of the recovery model used, it is strongly recommended that the data files collected by the
Contact Center Solutions applications are backed up on a regular basis, as these files are used in the
summarization process to re-generate historical data.
Backing up Enterprise Server configuration data
CAUTION: Restoring the YourSite database deletes all of the current database table entries and replaces
them with the entries defined at the time of your last database backup. Any changes made to the database in
the interim are lost.
Backing up and restoring Enterprise Server configuration data offers protection in case you program the
database incorrectly, or a careless user reconfigures it. prairieFyre recommends you perform this backup
weekly, in addition to regular database maintenance. If required, you can later recover the YourSite database
data exclusively, rather than restoring the entire SQL database.
To back up or restore the YourSite database
1. Start Contact Center Client.
2. Click View=>Administration.
3. Click Management.
4. Click Configuration.
5. Click Back up/Restore configuration data.
6. Follow the steps in the Backup and Restore Wizard to back up or restore the database.
For any additional information contact prairieFyre technical support at 613-599-0045.
Backing up raw telephone system data files
To back up raw telephone system data files
1. On the Enterprise Server, right-click Start=>Explore.
2. Copy the <drive>:\program files\prairiefyre software inc\CCM\DataDirectory folder to the
desktop, a network share, or optionally store it on a CD.
Management Console
The Management Console application resides in Contact Center Client. Using Management Console, you can
administer the database, perform maintenance functions, create support packages, and update your Contact
Center Management software.
Management Console consists of the following menus:
• Configuration
• Maintenance
• Support
• System