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SMDR Inspector 301
The Call types tab search options are as follows.
Call types
The Call types check boxes specify one or more categories of calls used in the search. The telephone system
generates an Unavailable (Queue unavailable calls) event record when a caller dials a queue and the queue
is not available (in DND) or there are no agents logged on to handle the call.
Answer supervision
The Answer supervision check box searches for instances where calls were answered by the called party. If
you have answer supervision and you make an outbound call but the called party does not answer (you hang
up) then an SMDR record is generated with no duration. If you do not have answer supervision then no SMDR
record is generated at all.
Busy call
The Busy call check box searches for call records on queues or extensions the caller dials but finds busy.
Error by caller
The Error by caller check box searches for call records on numbers the caller dials that are not recognized by
the telephone system.
TAFAS answered
The TAFAS Answered check box searches for call records that involve calls manually picked up by agents at
alternate extensions. In a TAFAS answered call, an employee hears another employee's phone ring and dials
a number to pick up the call.
Internal call
The Internal call check box searches for call records on calls between employees that do not involve trunks.
Blank
The Blank check box searches for call records that have no data in the Call completion box. That is, when the
check box is selected, the search output contains records where there is nothing recorded in the Call
completion box.
Attendant involved
The Attendant involved options specify whether or not call records for calls involving an automated attendant
are used in the search.
Transfer/Conference
The Transfer/Conference check box searches for records on transferred or conferenced calls.
Speed call/Forward
The Speed call/Forward check boxes search for call records involving a speed dial and/or conference
function. When the Blank check box is selected, the search output contains records where there is nothing
recorded in the Speed or Fwd check boxes.
System ID
The System ID check box searches for call records that pertain to a specific telephone system. In a multi-site
enterprise, you program each telephone system with a 3-digit system ID number. You can distinguish records
by their system ID number. The telephone system appends it to all of the SMDR records.