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Locating the latest versions of our guides 9
• Configure Multimedia Contact Center so you can control your availability to receive multimedia
contacts and handle them.
Chapter 21 Enterprise Node
Chapter 21 describes how to
• Configure data collection nodes in multi-site enterprises.
Chapter 22 CTI Developer Toolkit
Chapter 21 describes
• Common uses of the CTI Developer Toolkit
• Examples of how to use the CTI Developer Toolkit to customize applications
Chapter 23 Salesforce.com Integration
Chapter 23 describes how to
• Integrate your Mitel phone directly into the Salesforce.com user interface
Locating the latest versions of our guides
prairieFyre recommends you obtain the latest versions of our guides.
To obtain the Mitel Contact Center Solutions User Guide:
• Start Internet Explorer and type
http://www.prairiefyre.com/wp-content/rscs/documentation/ContactCenterSolutions_UserGuide.pdf
To obtain the Mitel Call Accounting User Guide:
• Start Internet Explorer and type
http://www.prairiefyre.com/wp-content/rscs/documentation/CallAccounting_UserGuide.pdf
Document conventions
This document uses the following conventions.
UI syntax
The following terms apply to actions you perform on the UI:
• Click precedes options you select with the mouse, such as buttons, menus, and items in list boxes.
• Press precedes keys you use on the keyboard.
• Select or clear precedes options you turn on or turn off, such as check boxes.
• Select precedes options you select in combo boxes (text boxes with attached list boxes).
For example,
1. Click OK.
2. Press Enter.
3. Select the PFdatabase check box.
4. Drag and drop the name to the Available list.
Italics
Italic typeface is used
• For emphasis (for example, hot desking)
• To set off words, letters, and numbers referred to as themselves in the text (for example, overflow is
the routing of calls to more than one queue; the application saves text files as MMDDYYYY.sql)