Filter
Top Products
102 Chapter 6 Configuration
Configuring data summary options for a Multimedia Contact Center Fax
media server
in the Contact Center Management website
To configure data summary options for a Multimedia Contact Center Fax media server in the Contact Center
Management website
1. Click the Data summary options tab.
2. If you want trace reporting, select the Inbound/Outbound/Make Busy Trace reporting check box.
3. If your business operates around the clock, select the This enterprise operates 24 hours a day
check box.
NOTE: If you do not select the This enterprise operates 24 hours a day check box, but have
agents logged in to Contact Center Solutions applications overnight, you may experience problems
with shift-related statistics, such as agent shift monitor and Make Busy Reason codes. For example,
if logged in to Contact Center Client overnight with a Make Busy Reason code, when you change the
Make Busy Reason code the following day, Contact Center Client will display “Unknown Make Busy
code.” This can be remedied by logging out of the application and logging back in.
4. Specify Multimedia Contact Center Fax options.
See “Configuring Multimedia Contact Center Fax media server options in the Contact Center
Management website” on page 102.
Configuring Multimedia Contact Center Fax media server options in the
Contact Center Management website
To configure Multimedia Contact Center Fax media server options in the Contact Center Management website
1. Click the Multimedia Contact Center Fax options tab.
2. Select the Delete messages from the Agent’s sent items folder that are older than x days check
box.
If you do not select this check box, the messages will remain until an administrator removes them.
3. After Delete messages from the Agent’s sent items folder that are older than, select the age
threshold after which past messages will be deleted.
4. Specify Network Monitor settings.
See “Configuring Network Monitor settings for a Multimedia Contact Center Fax media server in the
Contact Center Management website” on page 102.
Configuring Network Monitor settings for a Multimedia Contact Center
Fax media server
in the Contact Center Management website
To configure Network Monitor settings for a Multimedia Contact Center Fax media server in the Contact
Center Management website
1. Click the Network Monitor tab.
2. After Alarm name, select an alarm.
3. If you must create or modify an alarm that will warn you if data is not being collected for this media
server, click Manage alarms and configure an alarm.
See “Configuring data alarms for media servers” on page 105.
4. Under Notify me during these business hours, after Schedule name, select a schedule that
reflects the hours of operation for the media server.
5. If you must create or modify a schedule for the media server, click Manage schedule and configure a
schedule.
See “Creating schedules” on page 171.
6. Click Save.