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432 Chapter 17 Intelligent Queue
Assigning the time of day of the automatic backup
NOTE: When assigning the time of day, you must use the 24 hour clock, for example, 22:00 represents 10:00
P.M.
To assign the time of day of the automatic backup
1. In the Intelligent Queue installation directory, under \XML\Config\, locate the GlobalSettings.xml file.
2. Between the TIMEOFDAY tags, type the time at which the automatic backup will occur, using the 24
hour clock.
Assigning the number of backup files to keep
NOTE: Intelligent Queue, by default, keeps 50 backup files. Each file represents 1 backup, so 50 files equals
50 backups. Only the most current files are kept.
To assign the number of backup files to keep
1. In the Intelligent Queue installation directory, under \XML\Config\, locate the GlobalSettings.xml file.
2. Between the MAX_BACKUP tags, type the number of backup files you want to keep.
Each time you backup you produce one file.
Configuring ports
NOTE: If you add or remove ports after the initial installation, you need to restart the services on the System
status window. See the Mitel Intelligent Queue Installation Guide or “Viewing system status” on page 463 for
more information about restarting the system.
You initially configure ports outside of Intelligent Queue, which reads the registry for the PBX, extension
number and port group. From within Intelligent Queue, you can add editorial comments to each port.
To configure your ports
1. Click Configure=>Ports.
The Configure Ports window opens.
2. Verify the extension numbers are correct for each port.
NOTE: The extension numbers must be present and correct.
3. To add a comment for a particular port, click Edit in the appropriate row.
A text box opens under Comment. Edit is replaced by Update and Cancel.
4. Type a comment in the Comment text box and click Update to save the comment.
5. To navigate through multiple pages of listings, click Previous or Next.
Configuring PBX settings
Intelligent Queue version 5 supports multiple PBXs configured on the same system. Although your PBX
settings are populated at login, you can configure each PBX on the PBX Settings window.
Manually configuring PBX settings
To manually configure your PBX settings
1. Click Configure=>PBX settings.
The PBX settings window opens.
2. If the media server type is SX-200 ICP, under SX-200 ICP, select the check box across from the media
server.
If you have an SX-200 ICP, and do not select the check box, the Intelligent Queue system will not
connect to the SX-200 ICP server.
If you have changed to an SX-200 ICP from a different type of media server, you need to restart the
services for the new setting to take effect.
See “Viewing system status” on page 463.