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WallBoarder 231
Diagnostics
Under Diagnostics, the following tabs list information pertaining to wall sign function and are used for trouble
shooting purposes:
• General
• Properties
• Tool tab
• Error reporting
• Current message tabs
Tools tab
Under Diagnostics, the Tools tab displays wall sign settings and provides the following functions:
• Reset sign restarts the wall sign and empties the sign memory.
• Get status displays the latest sign diagnostics.
• Send test message sends a message to the wall sign to test the connectivity.
Sign variables
At the Sign variable level, you
• Associate a queue or queue group, and a performance variable with the sign variable on the Add sign
variable tab.
• Define and save display characteristics for sign variables on the Advanced tab.
• Add sign variables to your site by clicking Add.
Add sign variable tab
The Add sign variable tab provides the following functions:
• Name specifies the name of the sign variable.
• Site is the contact center site where WallBoarder is installed.
• Select a device type group specifies the device type (queue or queue group) you will associate with
the sign variable.
• Select a device specifies the device you will associate with the sign variable (for example, Queue
Group 1).
• Select a variable type specifies the performance variable you will associate with the sign variable (for
example, Agents on ACD).
Advanced tab
The Advanced tab provides the following functions:
• Select display options for this variable specifies the number of characters reserved for a performance
variable in the message string. It centers, left-justifies, or right-justifies the performance variable
within the variable string position.
• Enable variable color based on these thresholds defines color-coded alarms for performance
thresholds for the variable.