Filter
Top Products
64 Chapter 5 Services and Database Administration
6. If you are upgrading from a 5000/Axxess telephone system to a 3300 ICP/SX-2000/SX-200 telephone
system, but want to retain historic Inter-Tel data for reporting purposes, click Create historic media
server. Otherwise, continue to step 9.
The Inter-Tel Database Migration Tool will import the telephone system configuration information,
such as agents, extensions, and trunks, and associate it to the 5000/Axxess media server. It will also
convert all historic telephone system records to ACD and SMDR files.
7. If you are upgrading to Contact Center Solutions or Call Accounting and continuing to use your 5000/
Axxess telephone system, after Target to Import, select the Inter-Tel 5000/Axxess media to
associate the converted data with. Otherwise, continue to step 10.
NOTE: If you are upgrading to Contact Center Solutions or Call Accounting and continuing to use
your 5000/Axxess telephone system, you must run Synchronization before running the Inter-Tel
Database Migration Tool. See “Configuring the YourSite database using synchronization” on
page 112.
The Inter-Tel Database Migration Tool will not import configuration data because synchronization
provides a more accurate configuration. However, telephone system records will be converted
telephone system records to ACD/SMDR.
8. If you have remote 5000/Axxess telephone systems and use a CT Gateway, select Synchronized
system uses CT Gateway.
NOTE: Before you run the Inter-Tel Database Migration Tool, you must have created an Inter-Tel
media server for each of the telephone systems connected to the CT Gateway, selected This media
server belongs to a CT Gateway and provided the Gateway ID in YourSite Explorer. See “Adding a
5000/Axxess media server” on page 88.
9. If you want to summarize the data immediately after the conversion, select Summarize upon
completion.
10. Click Import.