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Using Contact Center PhoneSet Manager and Contact Center Softphone 373
Making calls
To dial by phone number or extension number using Contact Center Softphone
1. In the dial box, type an extension or phone number (preceded by a number you dial to access an
outside line). Otherwise, click the down arrow adjacent to the dial box and type a number or extension
on the dial pad.
2. If you want to view the call details window, click the down arrow adjacent to the box that displays your
current phone state.
See Figure 14-5.
To dial internally from a real-time monitor using Contact Center Softphone
• From any real-time monitor, right-click an agent, employee, or extension cell and click Call.
Figure 14-5 Making a call
Making calls to your contacts
To make a call to an extension in your contact list
1. Click the arrow adjacent to the dial box and click the Contacts tab.
2. Double-click a contact in the list.
Making calls to contacts who have called you recently
To make a call to a contact who has called you recently
1. Click the arrow adjacent to the dial box and click the Recent tab.
2. Double-click a contact in the list.
Making calls using speed dial
To dial using speed dial
• Click Speed dial and select a name in the list.
Redialing numbers
To dial the contact who last called you
• Click Speed dial and select a name in the list.