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Contact Center Management Enterprise Node
NOTE: A single Contact Center Management Enterprise Node can collect data for one voice media server,
one email media server, and one chat media server. If you have two voice media servers, you require a
second Enterprise Node license.
The Enterprise Node enables you to set up a remote collection point at a separate location. Enterprise Node
provides multi-site contact center capabilities using a single-server configuration.
Enterprise Node software
Enterprise Node software collects raw data from the remote media server and both files the data to the local
hard drive and streams it to the prairieFyre Collector Service (on the Enterprise Server) over TCP/IP. The
prairieFyre Collector Service gathers the data, and the Enterprise Service makes it available for enterprise-
wide real-time monitoring and reporting. Enterprise Node software does not require SQL, IIS, or other server
support applications at your remote sites. This results in significant cost savings. In addition, the redundant
data collection provides added security in case of network outages.
The Enterprise Node software performs the following functions:
• Collects ACD and SMDR data from single or co-located telephone systems
• Stores ACD and SMDR data on the local Enterprise Node server
• Streams real-time ACD and SMDR data to the Enterprise Server for enterprise-wide real-time
statistics which automatically synchronizes and stores all contact center statistics on the Enterprise
Server for accurate, multi-site, historical reporting
• Uses a telephone system neutral collection process that allows you to collect data and run reports on
contact centers with various Mitel telephone systems
Enterprise Node license
An Enterprise Node license enables a company to collect call costing data from co-located or geographically
dispersed telephone systems beyond the single telephone system collection license included in Contact
Center Management.
Enterprise reporting
Enterprise reporting relies on two types of collectors: the Enterprise Node (located at branch offices) and the
prairieFyre Collector Service (a remote node, collector service that communicates with the Enterprise
Service).
In order for data to be collected at a remote site, the Enterprise Node software must be deployed at that site.
The Enterprise Node contains a data collector. It collects data from a Mitel telephone system or from other
media types, and stores the information at that site. The prairieFyre Collector Service, which resides at the
Enterprise Server site, gathers the information from your remote site server (Enterprise Node server) and
stores it as raw data. The Enterprise Service, which also resides on the Enterprise Server, summarizes and
then stores the data (SQL), and produces real-time data for the real-time monitors.
Enterprise Node versus Enterprise Server
The Enterprise Node collector collects raw data from a single media server at the remote site. The Enterprise
Node streams this data to the Enterprise Server.
The Enterprise Server consists of the prairieFyre Collector Service and the Enterprise Service. The
prairieFyre Collector Service collects raw data from all of the (both local and branch office) media servers. The
Enterprise Service summarizes the raw data, stores it on the SQL Server, and produces enterprise-wide data
for the real-time and reporting applications. (See Figure 21-1.)