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PROGRAMMED
FEATURE DOESN'T
WORK
Symptom: A feature programmed on a voice terminal
doesn't work.
Possible Cause
1. The feature was
programmed incorrectly or
changed.
2. A faulty control unit or
voice terminal.
Possible Solution
To Investigate Further
Turn to the programming
If the feature is programmed
instructions for the feature in
the “Reference” section of
the
MERLIN II. System
Manual Reprogram the
feature on the voice terminal.
If the feature works, you
have corrected the problem.
Step 1. program the feature
on another voice terminal of
the same type (either analog
or digital) connected to the
system at another station jack
and try to use the feature.
Step 2. Replace the first
voice terminal at its station
jack with a voice terminal of
the same type (either analog
or digital) known to be
working correctly. If the
feature works correctly, the
first voice terminal is
defective. Replace it.
correctly and it still doesn‘t
work, go to Possible Cause 2.
If the feature works
correctly, the problem is
either the voice terminal on
which the feature did not
work or the control unit. Go
to step 2.
If the feature still doesn’t
work the problem is in the
control unit Contact your
equipment supplier for
assistance.
If the feature still doesn’t
work the problem is in the
control unit Contact the
equipment supplier for
assistance.
4-48 Procedures for Specific Symptoms