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CALLS ON HOLD
DISCONNECTED
Symptom: Calls waiting on hold are frequently
disconnected.
Possible Cause
Possible Solution
To Investigate Further
The hold disconnect interval
Follow the instructions for
If calls on hold are still
for the MERLIN II system is
the "Hold Disconnect
disconnects, contact the
shorter than the interval at
Interval" feature on page
equipment supplier for
the local telephone
3-85 for Display Console
assistance.
company’s central office.
administration or page 3-103
for BIS-34D Console
administration to set the hold
disconnect interval to "long"
(450 milliseconds). If calls
on hold are no longer
disconnected you have
corrected the problem.
4-36 Procedures for Specific Symptoms