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Chapter 22 Call Services
X6004 User’s Guide
202
22.4 Music on Hold Overview
The X6004 allows you to specify a music file to play when callers are placed on hold. This lets
the callers know that they are still connected. Use the following guidelines for the music file:
22.4.1 Music on Hold Management
Use this screen to upload an audio file to the X6004. This file is played when callers are placed
on hold. You can also specify for the X6004 to play the default music file. Click
Configuration > PBX > Call Settings > Music on Hold to view the following screen.
Figure 182 Music on Hold
The following table describes the labels in this screen.
22.5 Distinctive Ring Configuration
The X6004 allows you to select different ring tones based on the origins of calls routed
through the X6004.
Click Configuration > PBX > Call Settings > Distinctive Ring to configure the distinctive
ring feature.
Table 86 Music on Hold File Guidelines
SPECIFICATION DESCRIPTION
Format The music file must be a G.711 format audio file (*.wav), µ-law.
Size The music file should be less than 100 Kb in size. The X6004 will play the
file in a loop.
Table 87 Music on Hold
LABEL DESCRIPTION
Music on Hold
Management
Upload new
music file:
Type in the location of the file you want to upload in this field or click Browse ... to
find it.
Browse... Click Browse... to find the .bin file you want to upload. Remember that you must
decompress compressed (.zip) files before you can upload them.
Upload Click Upload to begin the upload process.
Use Default Click this to select the default music file to be played when callers are placed on
hold.
Playback
Click Playback to play the uploaded audio file. The file is played by the default
media player installed on your computer.