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Chapter 19 Auto-Attendant
X6004 User’s Guide
177
The caller dials the number specified in the prompt to navigate through the auto-attendant’s
menus. When configuring auto-attendant, you must choose a number that the caller should dial
and an associated function for that option. The following example shows the options you can
assign when the caller dials 1 as he or she moves through your customized auto-attendant.
Figure 155 Auto-Attendant Menus
When a caller dials 1 in Menu-1, you can direct them to an extension (A), move them to the
next menu (B) or allow them to hear the menu again (C). The same options are available in
Menu-2 with the addition of going back to Menu-1 (D).
19.3 Auto-Attendant Audio Files
This section describes how to record the prompts that callers hear when they hear the auto-
attendant menus. The audio files you record must meet the following criteria:
• G.711 format voice file (*.wav), µ-law 8-bit mono mode.
• Size limit of a single auto-attendant message cannot exceed 600 kb.
• Size limit of all auto-attendant voice files is 10 Mb per X6004 (or per ZyStack).
19.3.1 Recording Auto-Attendant Audio Files
Follow the steps in this section to record audio files for use by auto-attendant.
" The example shown here uses the components available in the Microsoft
Windows 2000 operating system to create the audio files. Use this section as a
guideline only.
" Make sure you have a microphone connected to your computer or that your
system has an internal microphone (and that it is enabled).
1 Open your sound recording software (Sound Recorder on Windows 2000). From your
desktop, click Start > Programs > Accessories > Entertainment > Sound Recorder.
1
Menu-2
1
Menu-3
Menu-1
.......
B
C
A
B
D
A
C