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X6004 User’s Guide
155
CHAPTER 16
Pickup Group
This chapter shows you how to configure and manage pickup groups on the X6004.
16.1 Pickup Group Overview
The X6004 allows you to organize sets of extensions into pickup groups. All telephone users
with extensions in the same pickup group can answer incoming calls for any member of that
group. For example, you may want to configure a pickup group for your sales department. If a
call comes in to one salesperson but they are not available to answer the call, then another
member of the sales team can pickup the call. The members pickup the call by dialing the
feature code for Group Pickup. See Section 7.5 on page 100 for information on how to
configure the feature codes on the X6004.
The following figure shows a pickup group called SALES. Extensions 1001 - 1005 are in the
SALES pickup group. When a call comes in to extension 1001, then people with extensions
1002, 1003, 1004 or 1005 can pickup the call by dialing the feature code for Group Pickup
(for example *94 is the default). Similarly, when a call comes in to any of the other extensions
in this pickup group, then any of the group members can pickup that call.
Figure 135 Pickup Group Overview
When two calls come in at the same time, then the call that has rung the longest is picked up
first when a group member dials the Group Pickup code.
When two group members try to pick up a call for someone in their pickup group, then the first
person to dial the Group Pickup code answers the call.
1001
1003
1002
1004
1005
2003
2002
2004
2005
2001
SALES