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Using Auxiliary Equipment
4-8
If you intercept a call from the answering machine, you will hear a click to
notify you that the answering machine has turned off.
Auto Attendant
An auto attendant answers calls and directs them to a specified extension, Calling
Group, or Hunt Group (based on the digits a caller dials after listening to a list of
choices in a recorded greeting). For example, the auto attendant could answer
calls and tell callers to press 1 for Sales, 2 for Parts, 3 for Service, and so on. An
auto attendant can be set up for immediate call handling or delayed call handling.
NOTE:
With the exception of headphones, auxiliary equipment works only on Tip
Ring ports (the bottom two ports of the PARTNER Endeavor 362 processor
or 362EC expansion module). Because headphones do not require a ring,
they can be plugged into any port.
Backup for Receptionist
A common use of an auto attendant is as a backup for the receptionist. If the
receptionist cannot pick up a call within a specified number of rings, the auto
attendant handles it. This prevents calls from going unanswered. Figure 4-4
shows how the auto attendant would be connected to your system.
Figure 4-4. Backup for Receptionist
CONTROL
UNIT
Lines
Auto
Attendant
Ext. 10
Receptionist’s Desk
Ext. X
Feature
Intercom
ABC
2
DEF
31
+
–
Conf
JKL
5
MNO
6
TUV
8
WXYZ
9
Mic
HFAI
Hold
0
GHI
4
PQRS
7
*
#
Spkr
Intercom
Ext.
Transfr
Message