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Problems with Standard Devices
Standard Device Does Not Answer
Possible Cause 1:
Standard phone is not plugged into the Tip Ring ports, which
are the bottom two ports on the processor or 362EC module.
What to do:
Plug the standard phone into the bottom two ports of any module.
■ If the device rings, the problem is solved.
■ If the device still does not work properly, go to Possible Cause 2.
Possible Cause 2:
A standard device (such as a fax machine or answering
machine) does not answer intercom calls or transferred calls because it does not
recognize the distinctive ringing pattern used by the system.
What to do:
Change the extension’s setting for Distinctive Ring (#308) to Not
Active, so the extension uses the same ringing for intercom and transferred calls
as it does for outside calls.
■ If the device works properly, the problem is solved.
■ If the problem remains, call the hotline.
Standard Device Does Not Dial Out Properly
Possible Cause:
A standard device with autodialing (such as a modem) does not
recognize the intercom dial tone generated by the system.
What to do:
Change the setting for
Intercom Dial Tone (#309) for the extension to
Machine, so the system generates outside line dial tone for the extension.
■ If the device works properly, the problem is solved.
■ If the problem remains, call the hotline.