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Feature Reference
5-110
■ If only one extension in a Hunt Group is available and that extension does
not answer an incoming call, the call returns to the extension that
transferred the call (or to that extension’s transfer return extension) after the
programmed amount of transfer return rings.
■ You can program a Group Hunting button on a system phone to ring or
voice signal a Hunt Group with one touch.
■ If you have a voice messaging system, you can program Hunt Group 7
(
i 7 7 7) on a button to retrieve messages with one touch.
Examples
Here are some useful applications for a Hunt Group:
■ Place the extensions of employees who work in a department sharing calls,
such as a customer service group, in a Hunt Group so that when a call
comes in to the receptionist it can be transferred to the next available
extension. This alleviates the problem of one employee receiving most of
the calls.
■ Place the extensions of employees who work in a department in a Hunt
Group and assign one or more outside lines to the group. Doing so lets
outside callers ring the group directly without having to be transferred by
the receptionist. For example, a mail-order company assigns the
extensions of its sales representatives to a Hunt Group and assigns a line
to the group. The company then publishes the number as its customer
service number, so that a caller can reach a sales representative directly to
place an order.
Programming
(See Figure 2-2 on page 2-19 for the location of special programming buttons
such as
s and e on system phones.)
To program a Hunt Group button:
1. Press
f 0 0 s s c at extension
10 or 11.
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button.
4. To program the button to
ring
the next available extension in the Hunt
Group, press left
i 7 7.
To program the button to
voice signal
the next available extension in a Hunt
Group, press left
i * 7 7.
5. Dial a Hunt Group number (1–7 for ringing calls; 1–6 for voice-signaled
calls).
6. Program another button for this extension or exit programming mode.