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Telephone Programming Options
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Personal Speed Dialing
Personal Speed Dial numbers are outside phone numbers that a user dials by
pressing
f (or # on a standard phone) plus a two-digit code. Unlike System
Speed Dial numbers, which are available to all users in the system, Personal
Speed Dial numbers are available
only
at the extension for which they are
programmed. Users can store up to 20 Personal Speed Dial numbers.
Programming Telephone Buttons
Telephone buttons without lines or pools assigned to them can be programmed for
system features such as Exclusive Hold or Conference Drop or for telephone
numbers, so you can use the feature or dial the phone number with one touch.
Once programmed, these buttons are called
Auto Dial buttons
, because simply
pressing the button automatically dials the feature code or telephone number.
A user who has a system phone with programmable buttons should consider
programming them with a combination of frequently used features and outside
and intercom telephone numbers.
Programming a Receptionist’s Extension
Call Handling Options
If you set up a centralized telephone answering position at extension 10, use the
following settings to customize it:
■
Immediate Call Answering.
If the receptionist should answer
all calls
, use
Line Assignment (#301) to assign all lines to extension 10. Set Line
Ringing for all lines at extension 10 to Immediate Ring; set the lines
assigned at each user’s extension to Delayed Ring or No Ring.
In Hybrid mode, Immediate Call Answering is the factory setting. (Lines are
assigned as individual line buttons on the phone at extension 10 and all
pool buttons assigned to users’ extensions are set to No Ring.)
■
Backup Call Answering.
If the receptionist should answer some lines
only
when a user does not pick up
, set Line Ringing for those lines at extension
10 to Delayed Ring; set the lines or pools assigned at each user’s
extension to Immediate Ring.
■
No Answering.
If some lines should not be picked up by the receptionist at
all, either set Line Ringing for those lines at extension 10 to No Ring or
simply use Line Assignment (#301) to remove those lines from extension
10. In either case, set Line Access Restriction (#302) to No Access for
those lines at extension 10 to prevent the receptionist from using Direct
Line Pickup to access those lines.