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Caller ID
5-55
■ If users receive a call routed to their extension by Direct Extension Dial, a
voice messaging system, or automated attendant, the Caller ID information
is passed to their extension when they answer the call.
■ If users Transfer a call, the Caller ID information is passed to the
destination extension.
■ If users send calls for Call Coverage, the Caller ID information is not
passed to the covering extension. “
Cover for XX
” appears instead so the
user at the covering extension can identify the person for whom the call
was originally intended.
■ A user at a covering extension who has a system display phone and who is
busy on a call can use Caller ID Inspect to view the number of the
extension from which a Call Coverage call is being sent. If users are not
active on a call and multiple coverage calls are ringing, they can press line,
pool, and intercom buttons to view the number of the extension from which
each coverage call is being sent; however, if they pick up the handset they
will join or answer the call indicated on the display.
■ Caller ID information is displayed if you Join a call; however, you cannot
join a call at any extension that has Privacy activated.
■ Caller ID information is displayed if users pick up calls with Direct Line
Pickup—Active Line, Call Pickup, or Group Pickup, but the restrictions
stated previously apply.
■ For incoming calls, Caller ID information displays only when a call is audibly
alerting at an extension. This means that extensions with Do Not Disturb
activated or extensions that have lines with Line Ringing set to No Ring do
not receive Caller ID information. However, Caller ID information is
displayed once the call is answered or if the line is preselected.
■ Caller ID Type (#122) can be set to either USA or Singapore. For proper
operation in the United States, leave the default setting, USA.
Considerations
■ Subscriptions to Caller ID service are on a per-line basis.
■ The lines associated with Caller ID must be connected to a line jack on a
PARTNER Endeavor processor module or a 362EC module. For more
information, refer to the
PARTNER Endeavor Installation
guide.
■ Caller ID information is passed to an extension between the first and
second ring. To receive Caller ID information, wait until the second ring
before answering the call.
■ Individuals with Call Waiting from the local telephone company will not
receive Caller ID information for the second call.
■ Not all calls on Caller ID lines are displayed. This varies by local phone
company. When Caller ID information is not captured, the system date and
day (default) displays instead.
■ The incoming telephone number replaces the system date and time display
on system phones for the duration of the call. An out-of-area message
(- - - - - - - - - - - -) displays if a call is being dialed from a region that does
not support Caller ID. A privacy message (
Privacy
) displays if the caller
has blocked transmission of Caller ID information.