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Troubleshooting
6-10
Problems with System Phones
System Phone Does Not Ring
Possible Cause 1:
Ringer volume is set too low.
What to do:
Press the volume control button while the phone is idle and the
handset is in the cradle.
■ If the phone rings increasingly louder, the problem is solved.
■ If the phone still does not ring, go to Possible Cause 2.
Possible Cause 2:
The Do Not Disturb or Call Forwarding feature is turned on.
What to do:
Check to see if Do Not Disturb or Call Forwarding is turned on.
■ If Do Not Disturb or Call Forwarding is turned on, turn it off.
■ If Do Not Disturb or Call Forwarding is not turned on, go to Possible Cause
3.
Possible Cause 3:
Line Ringing is programmed for No Ring or Delayed Ring.
What to do:
Check the Line Ringing setting for the extension.
■ If Line Ringing is set for No Ring or Delayed Ring, change the setting if
appropriate.
■ If Line Ringing is set for Immediate Ring and this phone is part of a
combination extension, see ‘‘Problems with Combination Extensions’’
on page 6-21.
■ If Line Ringing is set for Immediate Ring and the phone is on an extension
by itself, go to Possible Cause 4.
Possible Cause 4:
Phone is faulty.
What to do:
Unplug the cord from the base of the problem phone. Then plug the
cord into a phone that you know rings properly.
■ If the replacement phone rings properly, the problem phone is defective.
Call the hotline to arrange for a replacement.
■ If the replacement phone does not ring properly, call the hotline.