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Troubleshooting
6-16
Other Problems with Phones
Trouble Making Outside Calls
Trouble making outside calls could be one of the following:
■ You hear a dial tone, but the dial tone continues as you try to dial.
■ You hear a dial tone, which cuts off when you dial, but the line does not
ring.
■ You hear a busy signal as you dial.
■ You hear nothing at all.
Possible Cause 1:
Forced Account Code Entry is assigned to the extension.
What to do:
Find out if Forced Account Code Entry (#307) is assigned to the
extension. If it is, enter a valid account code.
■ If you can make a call, the problem is solved.
■ If Forced Account Code Entry is not assigned, go to Possible Cause 2.
Possible Cause 2:
Dial Mode is set incorrectly.
What to do:
Find out if you have touch-tone or rotary service. Then set the Dial
Mode (#201) to Touch-Tone or Rotary as appropriate.
■ If you can make a call, the problem is solved.
■ If the Dial Mode is set correctly, go to Possible Cause 3.
Possible Cause 3:
Someone changed the Outgoing Call Restriction setting for the
extension.
What to do:
If calls could be made without trouble before, find out if someone
changed the Outgoing Call Restriction (#401) for the extension.
■ If someone changed the Outgoing Call Restriction setting, verify that the
change was an appropriate one.
■ If no one changed the Outgoing Call Restriction setting, go to Possible
Cause 4.
Possible Cause 4:
Station Lock was used to lock the extension.
What to do:
Use Station Unlock from extension 10 to unlock the extension.
■ If you can make a call, the problem is solved.
■ If the extension was not locked, go to Possible Cause 5.