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Hotline (#603)
5-119
Hotline (#603)
Description
This System Programming procedure identifies an internal hotline extension and
its alert extension. When a user lifts the handset of the hotline phone, the alert
extension rings. You can set up several hotline and alert extension pairs. The alert
extension can be the same or different for multiple hotline extensions.
We recommend using a standard phone as the hotline phone since this feature
makes use only of the phone’s intercom. The alert extension can be any type of
phone. Standard phones can be used to make calls when plugged into any port of
the PARTNER Endeavor 362 processor or 362EC expansion module. However,
standard phones will ring only when plugged into the Tip Ring ports, which are the
bottom two ports.
Related Features
■ To prevent outside calls from being made or received on the hotline phone,
use Line Assignment (#301) to remove all outside lines or Pool
Extension Assignment (#314) to remove all pools from the hotline
extension.
■ Set Automatic Line Selection for the hotline extension to intercom only.
■ Remove hotline extensions from Night Service Group Extensions (#504),
Calling Group Extensions (#502), and Hunt Group Extensions (#505).
■ Use External Hotline (#311) to identify an extension that automatically
dials a programmed outside number when a user lifts the handset.
Considerations
■ The same extension cannot be assigned as both a hotline and a
doorphone. Assigning a doorphone extension as a hotline extension
cancels the doorphone setting.
■ The hotline phone can receive transferred calls (but the user at that
extension should not pick up the handset until the phone rings).
Valid Entries
An alert system extension
Hotline extension
No hotline or alert extension assigned ✔
Example
A supermarket installs a hotline phone at its meat counter so a customer can
signal the butcher.