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Troubleshooting
6-12
Display Does Not Show Caller ID
Name/Number
Possible Cause 1:
Not receiving Caller ID service from local phone company.
What to do:
Contact your local phone company to check on Caller ID service.
■ If you are not receiving Caller ID service, subscribe to it.
■ If you are receiving Caller ID service, go to Possible Cause 2.
Possible Cause 2:
Someone activated Call Coverage.
What to do:
Check the
system phone display.
■ If “
Cover for XX
” (where XX is the extension that activated the Call
Coverage) displays, the call is a coverage call. Call Coverage displays the
extension number of the person who activated the feature rather than
Caller ID information.
■ If “
Cover for XX
” does not display, call the hotline.
“Privacy” Is Displayed Instead of Caller ID
Information
Possible Cause:
The caller used a star code, *67, to block Caller ID information or
has instructed their telephone company to block Caller ID information.
What to do:
Nothing; this is the normal operation for these conditions.
“- - - - - - - - - - - -” Is Displayed Instead of
Caller ID Information
Possible Cause:
The call originated outside the area for which the phone company
can provide Caller ID information.
What to do:
Nothing; this is normal operation for the Caller ID service.
Some Caller ID Information Does Not Display
Possible Cause:
Not all calls on Caller ID lines are displayed. This varies by local
phone company.
What to do:
If Caller ID information for a large number of calls is not displayed,
contact your local telephone company.