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Troubleshooting
6-30
System Problems
Call Rings Continuously; When Answered,
No One at Other End
Possible Cause:
Automatic System Answer or Direct Extension Dial is used on a
system that does not support far end disconnect.
What to do:
Call your local phone company and find out whether they support far
end disconnect. If the local phone company does not support far end disconnect,
you should not set the Automatic System Answer Mode (#121) to either Hold or
Ring and you should not use the Direct Extension Dial feature. If the local phone
company supports far end disconnect but the problem still occurs, call the hotline.
Calls on Hold Are Disconnected
Possible Cause:
Hold Disconnect Time setting is too short.
What to do:
Change Hold Disconnect Time (#203) to a longer interval.
■ If calls on hold no longer disconnect, the problem is solved.
■ If calls on hold still get disconnected, or the Hold Disconnect Time was
already set to the longest interval, call the hotline.
Calls on Automatic System Answer Lines
Are Disconnected
Possible Cause:
Automatic System Answer Mode is set to Disconnect.
What to do:
Change Automatic System Answer Mode (#121) from Disconnect
to either Hold or Ring.
■ If calls on Automatic System Answer lines no longer disconnect, the
problem is solved.
■ If calls on Automatic System Answer lines still get disconnected, or the
Automatic System Answer Mode already was set to Hold or Ring, call the
hotline.
Call on Hold Hangs Up,
but Line Does Not Disconnect
Possible Cause 1:
Hold Disconnect Time setting is too long.
What to do:
Change Hold Disconnect Time (#203) to a shorter interval.
■ If abandoned calls on hold are disconnected, the problem is solved.
■ If abandoned calls on hold still do not disconnect, or if the Hold Disconnect
Time was already set to the shortest interval, go to Possible Cause 2.
Possible Cause 2:
Local phone company does not send hold release signal.