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Answering Calls
5-11
■ For system phones and most standard phones, the user can identify the
type of call by the system’s ringing patterns. System display phones can
also show in the display the type of call that is ringing at the extension.
(See Ringing Patterns.) Note that there are no unique ringing patterns for
coverage calls or forwarded calls.
How to Answer Calls Ringing at Your Extension
System Phone
You can answer a call on any line or pool that is ringing, or select a specific line or
pool if more than one is ringing:
■ When the telephone is ringing, lift the handset.
You are connected to the incoming call. If more than one line or pool is
ringing, you are connected to the line or pool that has been ringing for the
longest time. If the call is an intercom call and you have a display phone,
the caller’s extension number, and name if programmed, appear on your
display until you pick up the handset or press
S.
■ To answer a call on a specific line, pool, or intercom button:
1. Press the line, pool, or button for the line you want to answer.
2. Lift the handset or press
S.
You are connected to the call.
■ To answer a call when you are already on a call:
1.
Press
h.
The call you are on is placed on hold.
2. Press the button for the new call.
You are connected to the new call.
3. To return to the first call, put the second call on hold; then press the
line, pool, or
i button for the first call.
■ To answer a voice-signaled call (your phone beeps and you hear the
caller’s voice):
— If the microphone is on, you can speak after the beep.
— If the microphone is not on, press
! or lift the handset.
■ To respond to a voice interrupt on busy call (you hear two beeps and the
originator’s voice—be aware that the third party to whom you are speaking
probably also will hear the two beeps and the faint sound of the originator’s
voice):
1. Ask the party with whom you are speaking to hold, but do not put the
call on hold.
2. Press the Voice Interrupt On Busy Talk-Back button.
The green light next to the Voice Interrupt On Busy Talk-Back button
turns on. Voice Interrupt On Busy Talk-Back is activated.