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Call Park
5-49
Call Park
Description
This feature allows you to “park” a call, or put it on a special type of hold, so it can
be picked up from any phone in the system.
Related Features
■ Use Call Pickup to retrieve parked calls.
■ When a call is parked, the caller hears Music-On-Hold (#602) if it is active
and an audio source is connected to the processor module, regardless of
the Ring on Transfer (#119) setting.
■ If you frequently park calls and you have a system phone, program your
extension number on an Auto Dial button, so you can park a call simply by
pressing the button. See Auto Dialing.
■ Other ways of placing a call on hold include Hold and Exclusive Hold.
■ Parked calls do not receive Call Waiting, Call Coverage, Call
Forwarding, or VMS Cover.
Considerations
■ Call Park typically is used for pooled extensions in Hybrid mode, because
users can retrieve calls without knowing which line the call is on.
■ It is recommended that you park only one call at a time from your extension
to ensure that you know which caller you are talking to when you pick up
the parked call.
■ Call Park is useful for standard phone users because they can retrieve a
parked call without knowing which line the call is on.
Using
System Phone
(See Figure 2-2 on page 2-19 for the location of special programming buttons
such as
s and e on system phones.)To park a call:
1. While on a call, press
& and dial your two-digit extension number or
press the Auto Dial button programmed for your extension.
2. Hang up.
If the call is not picked up within three minutes, it rings back at your
extension. If you used an Auto Dial button, the green light next to the button
flutters.