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When You Need Help
6-3
When You Need Help
If you have a problem with your system, you may be able to solve it by following
the appropriate troubleshooting procedures described in this chapter. If not, you
can call for help. In the continental U.S., Lucent Technologies provides a toll-free
customer hotline 24 hours a day. Inside the continental U.S., call the hotline at
1-800-721-7071 or your Lucent Technologies Authorized Dealer if you need
assistance when installing, programming, or using your system. Consultation
charges may apply. Outside the continental U.S., contact your Lucent
Technologies Representative or local Authorized Dealer.
If you call, have the following information ready so that the representative can
better help you:
■ The kind of system you have. To determine the release number,
press
f 5 9 at any display phone.
■ The number of lines and extensions in your system.
■ The type of phone (system or standard) and the model number, if
applicable. System phone model numbers are located either on the
upper right-hand corner of the phone or on the dialpad overlay.
■ If you followed a troubleshooting procedure and need more help, tell
the representative what you did.