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Using Auxiliary Equipment
4-6
Multiple Answering Machines
If a single answering machine cannot handle all your calls, you can set up two or
more machines at different extensions (Figure 4-2) so that a call does not go
unanswered. If one answering machine is busy, a second call will be answered by
the second machine. A setup such as this might be used by a movie theater to
announce movie times to people calling for information.
Figure 4-2. Multiple Answering Machines
To Use:
■ Go to the machines to manually play back messages.
■ From any system extension, make an intercom call to an answering
machine extension. When the machine answers, dial its message retrieval
code.
■ From outside the system, call in on any line assigned to the machine. When
the machine answers, dial its message retrieval code. Note, however, when
calling from outside, you can retrieve messages only from the first machine
that answers.
To Program:
1. If your system is configured for Hybrid mode, use Line Access Mode
(#313) to change extensions X and Y from Pooled to Key.
2. Use Line Assignment (#301) to assign all the lines to extensions X and Y
that you want the machines to cover.
3. For extensions X and Y, set Line Ringing for all lines to Immediate Ring.
4. Make sure extensions X and Y are not assigned as Call Waiting (#316)
extensions, Pickup Group Extensions (#501), Calling Group
Extensions (#502), Night Service Group Extensions (#504), or Hunt
Group Extensions (#505).
5. Adjust both answering machines to answer on a different number of rings
(so they do not both try to pick up the same call). For example, set
answering machine 1 to 4 rings and answering machine 2 to 6 rings. (If you
cannot adjust the two answering machines to answer on a different number
of rings, assign some lines to Immediate Ring at extension X and other
lines to Immediate Ring at extension Y.)
CONTROL
UNIT
Ext X
Ext Y
Lines
ANS
MACH
2
ANS
MACH
1