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Feature Reference
5-4
AA (Automated Attendant) Extensions
(#607)
Description
This System Programming procedure lets you identify extensions where auto
attendants are connected to the system. Doing so lets the system notify users
with display phones when they are receiving a call that has been transferred from
the auto attendant. (This procedure applies only to auto attendants—do not use it
with the Automated Attendant Service of a voice messaging system.) With the
exception of headphones, auxiliary equipment works only on Tip Ring ports (the
bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion
module). Because headphones do not require a ring, they can be plugged into
any port.
Related Features
■ For each auto attendant extension, use Transfer Return Extension (#306)
to identify the extension to which a call should be routed if the destination
extension does not answer.
■ Set Automatic Extension Privacy (#304) to Not Assigned for the auto
attendant extension if you want to be able to intercept calls routed to the
device.
Considerations
■ Chapter 4 provides information about using auto attendants with the system.
■ On system display phones, Automated Attendant displays when a call is
being transferred from an auto attendant. Transfer from AA or Transfer from
Auto Att displays when a call transferred by an auto attendant was not
answered and is being returned to your extension.
Valid Entries
1 = Assigned
2 = Not Assigned
✔
Programming
(See Figure 2-2 on page 2-19 for the location of special programming buttons
such as
s and e on system phones.)
To identify an extension where an auto attendant is installed:
1. Press
f 0 0 s s # 6 0 7 at extension
10 or 11.
2. Enter the extension number to which the auto attendant is connected. For
example, to select extension 27, press
2 7.
3. To assign or unassign the extension, press
D
until the appropriate
value displays.
4. To assign or unassign a second auto attendant extension, press
n or
p until the extension number shows on the display. Then repeat Step 3.
5. Select another procedure or exit programming mode.